It’s OK to say NO.

We HAVE to talk about saying no.

We’re conditioned to keep everyone happy but when we say yes to every request, we end up overworked, resentful, and burnt out. Trust me: burnout doesn't make you a better stylist.

I’ve learned that saying no kindly, clearly, and confidently is a skill worth building. Whether it's a client asking for something outside your schedule, a service you don’t offer, or someone whose energy doesn’t feel aligned... you’re allowed to say no!

And it doesn’t have to be harsh. It can be clear, polite, and even helpful.

Here are some ways that I say NO in certain situations:

• When a client wants an appointment outside my schedule:

• “My schedule is intentionally limited so I don’t overwork and can stay consistent behind the chair. If I can’t accommodate you, I’m happy to recommend another stylist.”

• When a client wants a service I don’t offer:

• “I specialize in [insert service/look] and don’t offer what you’re looking for, but I can recommend a stylist who is amazing at that!”

• When a client is simply not for me:

• “Based on what you’re looking for, I don’t think I’m the best stylist for you. I want to make sure you’re happy, so I’d recommend seeing another stylist who’s a better fit. [Offer a referral if you have one].”

Saying NO is part of staying in love with this work. The right clients won’t be mad - they’ll be grateful you showed up fully for them.